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Process and Performance Improvement

With years of dedicated lab improvement experience, we understand the lab ecosystem and know what makes it tick. We know how to identify the levers and have the experience and tools to implement solutions to improve lab performance.

Addressing sub-optimal performance is critical to the sustainable operation of any lab, but it is essential to ensure that any solution being implemented is sustainable. LTS Health’s BPR service includes several phases that encourages both participation of lab staff as well as skill transfer. Making smart decisions will lead to the better use of resources, improved quality and service delivery and ultimately increased savings and revenue.

Your Challenges

Process and Performance Improvement

How do we help your business?

Our process and performance improvement service focuses on assisting laboratories with achieving lab KPIs while balancing quality outcomes and service delivery with financial sustainability.

Access to international best practices

Innovative techniques and analysis methodologies developed specifically for the lab industry.

Qualified engineers

Qualified engineers and performance specialists that check and challenge all assumptions.

Coaching and support

Coaching and support throughout the process to ensure that the provided solution is sustainable in the long term.

How we do it?

LTS Health’s Laboratory Performance Improvement Methodology

Project development and data gathering

We work with relevant stakeholders to outline the project goal and expected outcomes, and gather relevant data.

Detailed process mapping for BPR

Qualified engineers create an accurate, validated process map of all processes, resources and activities, which form the basis for any selected business process engineering exercise.

Detailed process mapping for BPR

Qualified engineers create an accurate, validated process map of all processes, resources and activities, which form the basis for any selected business process engineering exercise.

Validated, accurate simulation

For dynamic and complex lab processes, simulation models assist with decision-making and providing evidence-based solutions to identify improvement areas. This supports staff buy-in, which assists the change management process.

Scenario testing

We evaluate various improvement interventions with the client, indicating the impact it will have on the quality and financial status of the lab operation in each scenario. This enables the client to take the most cost-effective, efficient route to improvement.

Agreed interventions, targets, KPIs and implementation plan

We engage with the client to develop a clear plan for implementation, along with measures of effectiveness.

Agreed interventions, targets, KPIs and implementation plan

We engage with the client to develop a clear plan for implementation, along with measures of effectiveness.

Performance measurement milestones

Target goals and KPIs are identified, indicating the specific actions that need to be completed to achieve the set-out targets.

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